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Client Agreement, Cancellation Policy & Online Consultations

For Nutritionist & Natural Therapist Lucy Edwards

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Before booking a consultation, you must read, understand, and agree to the following:

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Client Agreement

1. I confirm that, to the best of my knowledge, I have provided an accurate health history.

2. All discussions during the consultation are confidential.

3. I understand that I may discontinue the treatment or management plan at any time.

4. I acknowledge that my Nutritionist & Natural Therapist has limitations in treatment and is not a replacement for a General Practitioner or specialist.

5. I accept responsibility for my own effort in achieving desired results.

6. If I experience unexpected or adverse side effects, I will stop treatment and inform Lucy Edwards immediately.

7. If my practitioner believes my life is at immediate risk, I give permission for her to contact or refer me to an appropriate health provider.

8. If I behave in an abusive, threatening, or inappropriate manner (e.g., sexualizing or intimidating), the practitioner has the right to end the consultation immediately without a refund.

9. For clients under 18, a parent or guardian must agree to these terms on the child’s behalf.

Cancellation Policy

1. Health & Notice: Please do not attend an in-person consultation if you have flu-like symptoms, COVID symptoms, or are experiencing vomiting or diarrhoea. If you need to cancel, provide as much notice as possible, with a minimum of 2 hours’ notice to avoid penalties.

2. Missed Appointments: No refunds will be given for missed appointments; however, you may reschedule. If the practitioner is unable to attend a scheduled session, they will notify you as soon as possible and arrange a new appointment.

3. Payment: Please pay online before your appointment unless otherwise discussed and agreed upon.

Online Consultations

1. Payment: Clients must pay before their first consultation unless otherwise agreed. Payment plans may be arranged if both parties agree in writing.

2. Scheduling & Cancellations: Follow-up appointments will be scheduled based on mutual availability. If a cancellation is needed, clients must provide at least 2 hours’ notice. Cancellations within a package deal must be rescheduled within the package timeframe or up to 2 weeks after if both parties are available. Late cancellations may require an additional paid appointment.

3. Client Responsibility: As the practitioner cannot take measurements such as blood pressure or weight during online consultations, the client is responsible for monitoring these. It is also recommended that the client consults their GP before beginning this or any other health program.

4. Results Disclaimer: Results may vary. The practitioner will work to the best of their ability using the information provided by the client. Both parties must be open, honest, and realistic to achieve the best possible results.

5. Technical Issues: If a Zoom or technical issue disrupts the consultation, a new appointment will be scheduled at no additional cost.

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